Refund & Cancellation Policy
Clear guidance for eZ Cash receipt review, provider-based Free Fire top-ups, order status, cancellations, and refunds.
An eZ Cash order remains unconfirmed until an administrator checks its submitted proof and updates the order.
eZ Cash payment is confirmed only after its reference or receipt is verified. Wallet orders currently debit the balance at creation; this is not independent provider payment verification.
Refund requests are reviewed by the store team; submitting a request does not guarantee a refund.
Top-up orders
Orders begin pending. eZ Cash receipts require review before payment is confirmed. The current wallet checkout debits your balance when the order is created. Eligible paid Free Fire orders are submitted to Nexaura only after payment confirmation; provider status does not confirm in-game receipt. Other games are fulfilled by our team. Refunds and cancellations are handled according to the order status and support review. An eZ Cash receipt alone is not payment confirmation.
Wallet deposits
eZ Cash deposit references are checked through the configured provider before credit is applied. Wallet withdrawals and deposit reversals are not available through checkout. Do not submit the same payment reference repeatedly if its status is pending.
If money was sent but a deposit was not credited, contact us with the payment reference and your account email so the transaction can be checked.
Support availability
Use the Support page for the available contact and FAQ options. Include your order reference when asking about a payment, cancellation, refund, or fulfillment status.
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